FAQ
What are your lead times for your products?
All items are custom made. Lead times vary and orders are prioritized in the order received. Isolation Blocks and Cable Elevators are usually in stock.
What forms of payment do you accept?
We chose PayPal as our secure payment gateway. If you do not have a PayPal account and would like to pay with a credit card you may do so through PayPal without a PayPal account. We can also take your credit card information over the phone if you prefer, please email us for details. We also accept checks and money orders through the mail.
*Please note, sales tax is only charged to WA State residents.
What type of sonic improvements can I expect from your products?
Every system is different so there is no way to say exactly what sonic improvements will be heard in your particular system. But these are some of the most common benefits from repeated customer feedback: Tighter and deeper bass, better focus and imagining, lowering of the noise floor across the board, small background sounds are clearer and more apparent, cymbal decays trail a bit longer and subtle instrumental inflections are clearer, deeper wider and more defined soundstage. Please check our Feedback Page to read more of what our actual customer’s experiences are.
Should I put your isolation blocks under my equipment’s footers or directly under the chassis?
Again, this is somewhat system (and component) dependent. In most cases putting the blocks directly under the component’s footers tends to yield the best results. However some components sound better with the blocks directly under the chassis so it’s best to experiment to find what works best on each component in your system.
What kind of equipment benefits from your products?
Every component in the audio chain can benefit from our isolation blocks, platforms and racks. From your source to speakers (and everything in between) isolating equipment from vibrations can yield sonic improvements.
Do you do custom projects?
Yes, we not only make custom sizes of our existing products but should you have a project idea we will help you design it and build it for you.
Do you sell the raw materials used in your products?
No, we only sell finished products.
Do you ship internationally?
Yes, we have shipped blocks and platforms to many countries. However our equipment racks tend to be very heavy and so international shipping can be prohibitively expensive.
How much weight will your products hold?
Please refer to our product pages for the weight bearing capabilities of each product.
